Job Description

Job description Looking for a highly experienced automotive Service BDC rep to join our amazing service team. Ideal candidate has multiple years of experience in a domestic dealership bdc or appointment coordinator position and comfortable taking automotive repair appointment questions. Must be capable of handling large volume of calls / messaging with 60-80 Incoming calls daily and 50-100 outbound calls/messages many of which are cold calls, using daily lists of customers currently due for service, declined or deferred services. Primary business site is at 1157 Central Ave North, Kent WA 98032 Remote Position may be possible depending on experience level. Calls are based on PST zone and are typically between the hours of 6:30am - 6:30pm. For remote position opportunity candidate must have consistent high speed internet connection, and capable of using PC based phone system managing a phone queue system. Performance will be tracked by call volume and appointment set/retained. Why Work at Bowen Scarff Ford?

• 65 Years providing Excellent Customer Service with a fantastic reputation
• 100% Employee Medical, Dental and Vision Insurance
• Paid Time off
• 401K with up to 3% Match
• Employee discounts on Vehicles, Service and Parts
• Professional growth and development training on a quarterly basis.

• Screen inbound & outbound calls to generate service appointments via phone or internet
• Handle all incoming service calls
• Set service appointments
• Work with outbound call lists accordingly to set an appointment for service due, manufacturer campaigns, parts ordered, etc
• Handle all incoming service calls
• Set service appointments in appointment system
• Prioritize filling gaps in the current schedule and balancing proper work mix based on store capacity levels per skill level
• Provide outstanding customer service with problem solving skills & product knowledge
• Establishes and attains goals developed by management of providing the customer with excellent service and responsive follow up aimed at increasing sales results

• High school diploma/GED required
• Enthusiastic and motivated individual seeking an opportunity to be successful
• Engaging personality with strong communication and customer service skills that come across on the phone
• Proficient on multi line phone system & computer software such as Teams, VOIP phone systems, Zoom, Microsoft word, Microsoft excel, Microsoft outlook, and Google.
• Must be organized, detailed oriented, able to multitask, and have great listening skills.
• Previous customer service experience is a huge plus
• Must be submit to pre-employment screening to include criminal background check and drug screening
• High School Diploma/GED is required

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