Customer Service Coordinator Job at JWA Enterprises, Canada

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  • JWA Enterprises
  • Canada

Job Description

Job Description

Job Description

We are seeking a bi-lingual (French and English) Customer Service Coordinator to join our team! You will be responsible for helping our French cleientele by providing product and service information and helping to resolve billing or product issues.

Responsibilities:
  • Handle all customer inquiries that come in on our dedicated French line
  • Troubleshoot to help resolve issues and concerns related to product, or billing
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services

Qualifications:

  • Must be bilingual in French and English
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills in both languages.

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