Hello, prospective pickle! We are seeking a Remote Customer Success Coordinator (CSM) to add to our growing Client Success team. The CSC will be responsible for a high volume of clients and measured by client adoption using data-driven programs to achieve this, Net Promoter Score (NPS), and net customer retention rate of assigned book of business.
Th ideal candidate can build strong relationships quickly, is tech-savvy, and has the people skills to work cross-functionally to be a champion for your customers. You are a perfect fit for this role if clients see you as a trusted advisor, and you are comfortable providing proactive technical and product guidance.
Reports to: Vice President Customer Success
On a daily basis, works closely with Sales, Marketing, and Customer Success teams.
Location : Design Pickle is a fully remote company with a Company Hub in Scottsdale, Arizona.
First, Design Pickle is anything but typical. Weâre a group of hard-working, creativity-loving individuals from around the world.
Do we love pickles, too? Most of us do! But donât stress if pickles arenât your thing. Itâs not a deal-breaker. We do look for a passion and interest in something, though because our employeesâ uniqueness is what helped make us the great company we are today.
We stand by our vision, purpose, and values , and these are mission-critical to how you show up every single day.
Specific to your role, weâre looking for individuals who haveâ¦
Bonus Pickle Points:
The compensation range for this position is $55,000 to $65,000 annually. The actual salary offer made to a candidate will be made with mindful consideration of a wide range of factors. These factors include but are not limited to skills, qualifications, education/knowledge, experience, and alignment with market data for a given location within the US. In addition to base salary, some positions may be eligible for additional compensation such as bonuses or commissions. This salary data is for our US-based positions only.
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