Job Description

Nova Measuring Instruments, Inc. is looking for a Field Service Engineer (FSE) to support our customer in Chandler, AZ. Relocations within the US will be considered. The FSE will perform engineering and technical activities, while utilizing company’s R&D teams to direct technology development of new products.

Why Nova:

• Certified Best Places to Work from "Great Places to Work" in 2022, 2023 & 2024 (Rated by our employees) Top 30 in our industry category
• Top 30 in our industry category 2022, 2023 & 2024
• Customer focus: We value building strong relationships. You'll be the face of Nova, working closely with customers to understand their needs.
• Continuous learning: We're passionate about growth. You'll gain in-depth knowledge of cutting-edge metrology tools, participate in industry trainings, and receive ongoing mentorship from experienced engineers.

What will you do as a Field Service Engineer

• Implement the Customer Support Policy for the OEM End User. Supervise, maintain, and support company systems in the field.
• Support OEM partners, and End Users internal service as defined under warranty and service support agreements.
• Maintain, support, and guide proper training to all users, including OEM and End User personnel. (Training will be provided, in most cases, by an engineer dedicated to training).
• Maintain proper reporting methods for all activities of customer support as defined by the Territory Service Manager/Customer Support Manager.
• Maintain company’s parts inventory under the position’s control. Maintain proper level of stock in accordance with company spare parts tock policy, as set from time to time.
• Assist in new equipment integration, “add-ons,” and upgrades.
• Provide feedback to the headquarters based on experience gained with customers.
• Support the customer beyond the defined working schedule as required.

Requirements:

• HS/GED or STEM associated degree - Must
• B.Sc. in Electronics/Mechanical Engineering or equivalent— Advantage
• Required to work a variety of shifts, including compressed workweeks, overtime, and on-call if needed
• Minimum 2 years of experience as a support engineer or demonstrating hands-on expertise in maintenance. Military technical experience is also considered relevant- Must.
• Knowledge and experience in the Semiconductor domain - Advantage.
• Previous experience working with multi-disciplinary semiconductor metrology equipment is preferred.
• Strong mechanical and electrical aptitude with the ability to troubleshoot independently.
• Knowledge in optics, GUI SW design, and mechanical components
• Understanding of semiconductor practices, safety, ergonomics, and yield requirements
• Travel for training and support both domestically and internationally: 15% -20%
• An active Passport is a MUST

That special something you bring in:

• Excellent communication, presentation, and interpersonal skills, with the ability to influence and engage at all levels of the organization
• Team player with a strong willingness to be coached
• Service oriented

We’re committed to building a diverse organization with a unique sense of belonging.

We strive to expand our multidisciplinary platform with diverse talents and inspire the various segments of society.

Our organization fosters an inclusive, open-minded, and accepting environment.

We respect all individuals and ensure everyone is seen, heard, valued, and respected.

At Nova, we believe in diversity.

We are committed to provide equal employment opportunities to all individuals.

Qualified applicants will be considered for open positions without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, accommodated facilities, and more.

Nova welcomes all dimensions of diversity!

• If you need assistance due to a disability, you may contact us at [email protected]

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