Job Description

• Support requirement is 24/7 and On-call (On-demand). In-person availability in the shift is mandatory.
• Provide hands and feet support to servers, network, backup devices etc.
• Maintain an accurate inventory of the data center assets Receive and ship devices Racking appliances, switches, routers, firewalls, servers, or other equipment.
• Maintain and request supplies when needed Assist Network, Unix, Storage and Security teams with troubleshooting and installs Labeling and Cabling of devices/wires and validating them.
• Moving a client KVM to another server or system for client to perform remote troubleshooting and maintenance.
• Effective communication with internal and external customers. Coordinate with vendors/ OEM spares and parts necessary for inventory.
• Should have information about spare inventory like Fiber cables, connectors etc. Should be aware of inventory movement process (commissioning and Decommissioning) and if any update is required in asset management system. Should have information on free ports availability.
• Should have information about Inlet & outlet power supply / Dual supply information.
• Should have access to Blade Chassis and on Physical Server integrated console for configuration.
• Timing and process for access to DC. Un-racking, packing, and shipping equipment to another location.
• Power cycling a router, server and switch and soft-booting a server To Work on trouble tickets as they as assigned to them.
• HVAC (Heating Ventilation Air Conditioning) Power backup (power generator) Uninterrupted power supply (UPS)
• Knowledge of required technologies (incl 3rd party solutions)
• Knowledge of all Infrastructure technologies, including monitoring and event management technologies
• Should be very responsive and take immediate action for the technical team request
• Strong communication

• Strong knowledge in ITIL process.
• ITIL Certification
• Strong communication
• Good understanding of data center technologies
• Good understanding of cyber security services and cloud services

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