Job Description

IT Support Specialist

Location: Miami, FL

Type: In Office

Schedule: Monday to Friday, 7:00 AM to 4:00 PM

Tyoe of contract: Temp to Perm

Pay Rate: $25 per hour

Must: ServiceNow Experience

Description:

Provides first-level IT support services for the organization, including troubleshooting hardware, software, and network issues. Responsible for the setup and configuration of equipment and accounts for new hires, ensuring a seamless onboarding experience. Manages service tickets through ServiceNow, maintaining accurate logs and ensuring timely resolutions. Collaborates with the IT team to support overall operational needs and escalate issues as needed.

The ideal candidate is proactive, customer service-oriented, and organized, with a strong ability to work independently and efficiently in a fast-paced environment.

Primary responsibilities include:

• Provide technical support via phone, email, and in person.
• Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and applications.
• Manage and update service requests and incidents using ServiceNow.
• Coordinate the setup of new hire workstations, including computer, phone, software, and account access.
• Perform hardware and software installations, updates, and maintenance.
• Maintain and track IT equipment inventory and manage asset lifecycle.
• Support IT projects, upgrades, and rollouts as assigned.
• Ensure user satisfaction by delivering timely and empathetic support services.
• Follow IT security protocols, ensuring data and systems integrity.

Requirements:

• 1-2 years of experience in IT support, service desk, or helpdesk environments.
• Experience with ServiceNow or equivalent ticketing systems.
• Proficient in Windows OS, Office 365, and basic networking principles.
• Strong troubleshooting, problem-solving, and customer service skills.
• Ability to work independently and manage multiple tasks in a dynamic environment.
• Good verbal and written communication skills; Spanish proficiency is a plus.
• High School diploma or GED required; additional technical certifications are a plus.

ttg Talent Solutions is an Equal Opportunity Employer and recruiting agency. We are committed to creating an inclusive and diverse work environment and welcome applications from all qualified candidates regardless of race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status. Please note that all offers of employment are contingent upon the successful completion of a drug test and background check. We maintain a drug- and substance-free workplace to ensure the safety and well-being of all employees.

At ttg, "We believe in making a difference One Person at a Time," ttg OPT.

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