Job Description

Job Description

Job Description

Leas ing Agent I / Occupation Specialist

Schedule : Part Time; M-F (Between 8am—5pm)

Type: Part Time; 30hr/wk.

Leasing and Housing Location: Hilo, HI

Starting Pay: $20.00 per hour

SUMMARY:

Responsible for marketing and leasing property in accordance with policy and procedures set out by management. Responsibilities also include providing resident relations services in a professional and courteous manner. Other responsibilities include but are not limited to performance of miscellaneous clerical duties as well as support for office personnel. Understands and supports EAH’s mission and core values.

1. Marketing
   1. Assists in the development and implementation of marketing plan
   2. Assists in creation of advertisement for newspapers and other listings
   3. Markets vacant/on notice units.
   4. Shops competition as needed to determine the status of current market.
   5. Conducts market surveys of competition, including occupancy rates, amenities, prices, specials (e.g., one-month free rent), traffic, etc., and use the information to develop strategies.
2. Leasing
   1. Greets prospective residents
   2. Walks property tour route daily to ensure it is clean and presentable
   3. Shows model units, common areas, and amenities
   4. Logs all rental traffic to include guest cards and phone calls.
   5. Completes follow-up of all rental inquiries (send thank you notes, call, etc.) in a timely manner.
   6. Consistently receives shopping and phone report score of at least 90.
   7. Processes rental application and prepare lease forms and reports according to property guidelines.
   8. Qualifies, demonstrates, and leases apartment in accordance with Fair Housing Guidelines
   9. Assists prospective resident with completion of application or answer any question or concerns they may have.
   10. Collects deposit and /or fees associated with move in
   11. Conducts unit inspection for move-in
   12. Shops competition as needed to determine the status of current market.
   13. Ensure all leasing traffic is entered into Yardi daily.
   14. Responsible for Yardi Dashboard maintenance, ensuring move in/move outs are recorded timely
3. Tenant Management / Relations

1. Participate in property inspections: quarterly, move-in and move-outs
2. Aids residents with the move-out process
3. Writes up and files service requests from residents upon receipt
4. Addresses complaints and resolve issues in a timely and professional manner
5. Provides professional, courteous resident relations
6. Retains accurate records

1. Administrative
   1. Contributes to the general upkeep and cleaning of office, common areas, and models.
   2. Maintains confidentiality of resident, applicant, and or employee information.
   3. Attend mandatory meetings and training sessions

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