Job Description

Job Description

Job Description

We are offering a short term contract employment opportunity for a Paychex Agency Specialist I (Tier II) in Rochester, New York. In this role, you will provide customer service and support, maintain and manage client accounts, and ensure compliance with state and federal insurance regulations. You will be working within the insurance industry, utilizing various software applications, and interacting with both internal and external partners.

Key responsibilities:
• Provide customer service and support, responding to both internal and external client inquiries.
• Carry out the accurate and timely setup and maintenance of client accounts for HampB and COBRA.
• Conduct research and resolve product and service issues from the field and our clients.
• Ensure the accuracy and integrity of clients' financial and insurance transactions.
• Establish, manage and maintain positive and detail oriented relationships with Paychex insurance carriers and all external and internal partners.
• Respond to inbound calls and place outbound calls as required by the business unit.
• Maintain accurate recording of all internal and external communication.
• Comply with all applicable state and federal insurance regulations by maintaining documents and records.
• Provide necessary documentation to state and federal insurance agencies as well as our insurance partners.
• Utilize multiple computer software applications in conjunction with carrier and bureau websites, and internal systems including HRIS and ORS, to respond to all client inquiries.
• Perform data input, maintain strong prioritization and organizational skills, and detail oriented communications.
• Participate in product-related projects or training sessions as required.• Demonstrated proficiency in customer service, with a focus on delivering high-quality experiences
• Excellent communication skills, both verbal and written
• Ability to accurately document calls and transactions
• Experience in handling both inbound and outbound calls
• Familiarity with insurance industry practices and standards
• Proficient in the use of various websites and software applications
• Capability to perform ad hoc financial tasks as required
• Understanding of financial regulations and compliance requirements
• Proven ability to work effectively with partners and maintain strong client relations
• Experience in research and analysis, with the ability to use data to inform decision making
• Strong prioritization skills, with the ability to manage multiple tasks concurrently
• Demonstrated ability to ensure compliance with industry regulations and company policies
• Knowledge of health insurance, including relevant laws and regulations
• Experience working in a business unit or similar team structure
• Familiarity with HRIS systems and their usage within an HR context
• Proven problem resolution skills, with the ability to think critically and solve complex issues
• Experience in conducting or participating in training sessions
• A Plus certification or similar is an advantage
• Experience liaising with insurance carriers, with a focus on building and maintaining strong relationships
• Excellent external communication skills, with the ability to represent the company professionally
• Experience with COBRA administration is a plus
• Proficiency in data input, with a focus on accuracy and speed
• Familiarity with various software applications, with the ability to learn new systems quickly.

Job Tags

Fixed term contract,

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