Gartner Peer Community is a platform for the world’s most influential network of business leaders to share Q&A posts, polls, and altogether interact with each other in an environment that prioritizes the discussion of key issues and critical business decisions. This is a unique opportunity for a systematic, creative, and motivated individual to make a big impact by growing, strengthening relationships, and driving constructive engagement as part of the Gartner Peer Community group.
We’re looking for an experienced Community Manager who can consistently drive client visits, participation, and engagement within Peer Community, ensuring a valuable experience where clients can learn from each other and get answers to their questions in an online community. This role is responsible for building, nurturing, and managing role specific communities on the Gartner Peer Community Platform. This role will engage and recruit community members across social media, email, newsletters, within GPC and more, curate content for internal and external newsletters, moderate GPC’s discussions, address concerns within the community, and facilitate positive interactions with our “Ambassador” members.
Additionally, you will continually seek out and drive improvements to process, best practices, across the Community Team, oversee the creation and effectiveness of automated community outreach, including regular communications and intermittent announcements to drive contributions and engagement higher.
Job Description:
Relationship Management of Power Users:
Owns the development of our "Ambassadors" or power users, focusing on high-profile executives.
Manages 200+ relationships with these users so that they are responsive to our community’s needs, acts on requests as a VIP concierge to encourage constant high-quality participation.
Find and manage opportunities to drive high-quality / desired engagement via newsletters, 1:1 or 1:few connections, facilitating events, and other campaigns.
Audience Engagement and Amplification:
Amplifies success stories, curates content, and analyzes impact of related initiatives.
Identifies and communicates the value message that drives organic, community motivated, engagement.
Positions the platform as a valuable tool for executive decision-making.
User Onboarding and Support:
Conducts demos, onboards, and provides support to users.
Platform Oversight:
Moderates discussions and activity in accordance with guidelines.
Gathers user feedback to help shape product and content direction.
Collaborate with other community managers on processes and tools for success.
Process Improvement, creation and curation
Maintain current training tools and develop new tools to help train all community managers on processes and changes
Contribute to the ongoing cataloging of processes in our Community Manager Playbook
Analyze process effectiveness and make recommendations on improvements.
Create new automation and processes to impact department objectives and increase efficiencies.
Essential Skills:
3-5 years of professional experience; with 2+ years of direct community building, moderating, or presenting directly to executive leaders
Bachelors degree required
Experienced using various social media platforms and online forums
Demonstrated ability to earn trust with various levels of professional leadership
Excellent written and verbal communication with strong ability to convey messages clearly
Proven ability to build and maintain relationships, with high-profile executives is preferred
Ability to analyze community engagement metrics and user behavior data to inform strategies and improve user experience
Demonstrated capability and comfort in facilitating 1:1 conversations or small group discussions
Skill in curating user-generated content to highlight success stories, driving engagement
Strong problem-solving skills, ability address user concerns and provide support
Creative thinking to develop new ways to engage the community. Familiarity with project management tools, CRM, Microsoft Suite
About the team:
What makes Gartner's Global Product Management a GREAT fit for you? When you join Gartner, you’ll be part of a team with a no-limits mindset that develops new, transformational products using technology-based innovations. Gartner delivers tools and actionable insights which help our clients shape the future of their organizations. Our leading-edge team values collaboration, client obsession, and an entrepreneurial spirit. If you're ready to fuel the future of business with creative technology solutions, Gartner is the place for you.
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Who are we?
At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.
Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.
Since our founding in 1979, we’ve grown to more than 20,000 associates globally who support ~15,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.
What makes Gartner a great place to work?
Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.
We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.
Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.
We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work .
What do we offer?
Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.
In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.
Ready to grow your career with Gartner? Join us.
Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 62,000 USD - 87,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more.
The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.
Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com .
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