Temporary Customer Service Position Job at Frontline Call Center, Houston, TX

bWo2cUVMR0p0ZXJxa3B3UTBIUk9iN0VETUE9PQ==
  • Frontline Call Center
  • Houston, TX

Job Description

Job Description

Job Description

Salary: 14.00

Frontline Call Center is now seeking qualified applicants to work  from home for FEMA Disaster!

In order to qualify the following will be checked. If you do not meet these Qualifications, please DO NOT APPLY. We won't be able to move forward with you. Your interviewer will check during the interview process.

FEMA Requirements

  1. You must be able to pass a criminal background check clear within the last 7 years aside from minimal infractions
  2. CREDIT CHECK - You must not have any defaulted Student, Federal, Bank, Car or other loan payments. Bank, Federal, and loans in default without a payment arrangement will disqualify you.
  3. You must complete all 3 forms of validation to move forward. The 3 forms are for your FEDERAL Background Check. We ask for these in advance so that we can assure that you are serious about the position. Should you not be hired, we will destroy the documents , or keep them on file for 30 days should you wish to be reconsidered.

Forms to expect:

    • FCRA Authorization for Release
    • Non-Disclosure Agreement
    • Declaration for Federal Employment

  1. You must be available for training 7 am-6 pm with no interruptions - If you miss any training time they wont allow you back in. You would start your normal the week following your completed training.
  2. Your attendance will be closely monitored . If you can not commit to being here during your scheduled shift as well as all of training, please do not continue forward. This is a federal account and it is critical that we meet their requirements.

Frontline Requirements

  1. You must be hardwired into the internet- You Need to run a speed test and have at least 20mbps Download and 10mbps Upload with a PING less than 25. You can do this at Speedtest.net to ensure you meet those speeds. 
  2. You must be on the PC you will be using for work.
  3. You must have 8gb of installed RAM on your PC and CPU Usage less than about 55-60% (Open the Task Manager (Ctrl + Shift + Esc) and go to the “Performance” tab. The CPU usage will display as a graph) Typing in About your PC into the search bar on your Task Bar will bring up your installed ram. 
  4. You MUST be in the USA in a State that we hire in- AR, FL, GA, MI, NC, SC, OH, PA, TX, UT, and VA (WE DO CHECK THIS DURING THE INTERVIEW. VPNS AND OTHER SPOOFING SOFTWARE WILL NOT COVER UP YOUR LOCATION WITH OUR PROCESS)
  5. This position is temporary. We do anticipate that it will last for a minimum of 5 months.

Required Qualifications

  • Customer Service Experience.
  • Experience in a high call volume environment.
  • Excellent verbal and written communication skills.
  • Ability to deal with upset customers and de-escalate the situation.
  • Exceptional attention to detail and ability to multitask.
  • Ability to navigate through multiple systems with your computer.
  • Technical abilities sufficient to install/uninstall programs and troubleshoot your own equipment.
  • Ability to pass a criminal background, reference, and credit check

Preferred Qualifications

  • Previous Call Center experience.
  • Previous experience working remotely.
  • Basic Technical Support Experience

Job Requirements

  • Training takes place during the daytime hours, approximately 8am to 6pm EST
  • Must have Open Availability 24/7 to work shifts inside the company's hours of operation.
  • Attendance is vital!
  • A quiet place to work at home with a locked door. It is critical to prevent background noise on calls by choosing a distraction-free area where callers cannot hear any sounds such as kids, barking dogs, traffic, doorbells, TVs, radios, etc.

Tech Requirements

  • Desktop Windows Computer (NO MACs or Chrome Book)
  • Processor: Intel i5, i7 or i9 (recent generation)/AMD Ryzen 3, 5, 7, or 9 (recent generation)
  • 8GB RAM as a floor, 16GB RAM preferred
  • Dual Monitor
  • A high-quality USB headset
  • To be Hardwired at all time
  • Minimum Internet speeds of
    • 20Mbps Download
    • 10Mbps upload
    • LESS than 20ms ping stability

Pay and Benefits

  • Pay Rate: $14.00 hourly
  • Medical, Dental & Vision
    • Benefits-eligible on the first of the month after 60 days of employment
  • Sick time eligible after 6 months of employment
  • Paid Time Off and 401k with Company Match eligible after 1 year of employment
  • Perfect Attendance Quarterly Bonus

**Frontline Call Center is a W4 employer, we do NOT hire independent contractors**

**Frontline is currently ONLY hiring in these states: AR, CO, MI, NC, PA, SC, OH, TX, UT, & VA. Must reside in the U.S.**

remote work

Job Tags

Hourly pay, Temporary work, For contractors, Remote job, Currently hiring, Shift work,

Similar Jobs

Army Tank-Automotive and Armament Command

TECHNICAL WRITER-EDITOR (ORD) Job at Army Tank-Automotive and Armament Command

 ...Competitive Promotion potential None Job family (Series)~ 1083 Technical Writing And Editing Supervisory status No Security clearance...  .../armament/chemical system design. ~ May instruct and guide writers/editors and visual information specialists of lower grades. ~... 

Staffmark

Production Line Worker Job at Staffmark

 ...Staffmark - JobID: 1837625 [Warehouse / Material Handler / Packing / Forklift] Immediate Openings for Line Worker positions. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Staffmark. Job requires... 

South Orange

School Business Administrator/Board Secretary Job at South Orange

 ...Position Type: Administration/Business Administrator Date Posted: 5/10/2024 Location: District Office Date Available: IMMEDIATELY Closing Date: Until Filled School Business Administrator/ Board Secretary 1.0 FTE - DISTRICT AVAILABLE IMMEDIATELY... 

Right At Home

Caregiver Job at Right At Home

 ...in & out ~24/7 support from admin Join Our Compassionate Care Team at Right at Home in Central Oregon! **CALLING ALL CAREGIVERS...  ...team. We'd love for you to become a part of our professional elder care team today and make a real difference in your community!... 

i-payout

Compliance BSA/AML Analyst Job at i-payout

 ...Compliance BSA/AML Analyst Onsite in Fort Lauderdale, FL. Job Description: As a BSA/AML Analyst at International Payout Systems Inc. (i-payout), you will leverage your transactional monitoring, data, and analytical skills to ensure the BSA/AML/OFAC program...