Are you seeking a rewarding position where your contributions are valued and your potential for advancement is recognized? If this resonates with you, we invite you to become a part of the Nyberg's ACE Family!
Join our team at Nyberg's Ace as the Tools & Hardware Department Lead! We're seeking a motivated, organized individual dedicated to expanding our Tools & Hardware Department. In this role, you'll oversee all aspects of the department, from inventory management to customer engagement. Your goal? To drive growth, increase sales, and create an exceptional shopping experience for our customers. If you're passionate about tools/hardware and have leadership experience, apply now!
This individual in this position needs to have evening and weekend availability.
REQUIREMENTS:
Essential Duties & Responsibilities include the following. Other duties may be assigned.
Customer Service:
• Provide a positive representation of Nyberg's ACE.
• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store. Thank customers when finished and when
they are leaving the store.
• Possess a friendly outgoing demeanor; work well with customers as well as associates.
• Ensure all pages and calls are answered promptly, courteously and effectively.
• Forward any customer complaint that cannot be handled to a member of management.
• Possess strong product knowledge and knowledge of store layout and location of products.
• Assist customers throughout the store with personal, customized service based on the premise
of amazing every customer, every time.
Store Operations:
• Managing the Tools/Hardware Department and its sales associates.
• Assist in creating a positive, professional and safe work environment.
• Assist with receiving, checking in and stocking of merchandise throughout the store.
• Assist with maintaining back stock levels.
• Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and
outdoor merchandise area.
• Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.
• Assist with merchandise resets through the store.
• Provide assistance to Department Specialists, i.e. price changes, special orders.
• Ensure signage is current throughout the store.
• Operate forklift with proper training.
• Communicate any Store Support Center issue to General Manager for follow up.
• Communicate any merchandising, cost control or sales idea to General Manager.
• Participate in store meetings.
• Be professional in appearance and actions.
• Perform all other duties as assigned.
Education/Training
High School or GED equivalent.
Experience
Previous retail experience preferred. Hardware experience preferred.
Physical Demands
Standing, walking, lifting (up to 50lbs) and climbing.
Nyberg's ACE, a trusted family-owned, local business for 65 years, prides itself on friendly service, top-notch products, and community engagement. Our dedicated retail associates consistently go the extra mile to assist customers, and we are committed to giving back to the communities we serve. Employees enjoy flexible schedules, competitive pay, and opportunities for growth while gaining valuable product knowledge. We are an equal-opportunity employer that welcomes individuals from all backgrounds and strives to create a welcoming and inclusive work environment.
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