Twilio Business Analyst Job at JobRialto, New York, NY

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  • JobRialto
  • New York, NY

Job Description

Job Summary: The Twilio Business Analyst will play a critical role in supporting the Banner Digital business team by managing and enhancing their \"Notifications\" products. This includes developing new customer-facing products, maintaining and troubleshooting existing systems, and acting as the first line of defense for investigating issues. The role requires expertise in Twilio, Salesforce, Azure, and CosmosDB, along with the ability to query databases for troubleshooting purposes. Key Responsibilities:

  • Develop new customer-facing products from scratch, ensuring robust and scalable solutions.
  • Maintain and troubleshoot existing \"Notifications\" products, acting as the first line of defense for issue investigation.
  • Query CosmosDB to identify and resolve technical issues.
  • Leverage Twilio and Salesforce expertise to support seamless system integrations.
  • Collaborate with three teams to understand complex integrations and provide technical solutions.
  • Work proactively to manage tasks efficiently and stay organized in a fast-paced environment.
Required Qualifications:
  • Hands-on experience with Twilio for managing notifications or communication products.
  • Proficiency in querying CosmosDB and troubleshooting database-related issues.
  • Familiarity with Salesforce and Azure technologies.
  • Proven experience in developing customer-facing products from inception to delivery.
  • Strong understanding of complex integrations across platforms.
  • Excellent organizational skills with the ability to efficiently support multiple teams.
Education: Bachelors Degree JobRialto

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