Job Description

Job Description

Job Description

Description:

As a Client Experience Manager for UnisLink, you will be responsible for ensuring a positive and successful client experience that supports UnisLink’s vision to be the trusted partner of choice that 100% of our clients would recommend to a friend or colleague. You will serve as the primary owner of the client relationship and facilitate high-level contacts and decision-making to guide client success via a thorough understanding of client priorities and success metrics. Your role will also require you to develop long-term client relationships to ensure they remain successful and realize the full value of their partnership with UnisLink.

Key Responsibilities

• Serve as the primary owner of the client relationship and facilitator of high-level contacts and decision-making.
• Manage the overall performance and financial health for a portfolio of assigned accounts (book of business).
• Develop a deep understanding of the client’s practice, proactively and professionally communicating performance, trends, and best practices.
• Continuously assess client experience and satisfaction, identify opportunities for improvement and work with appropriate resources to implement change.
• Act as a subject matter expert for UnisLink Operations (including compliance, core processes, and UnisLink’s reporting and analytics platform).
• Assist clients in becoming expert users of UnisLink’s client facing technology.
• Coordinate and manage workflows that require client review and approval.
• Participate in the contract renewal process as the primary owner of the client relationship.
• Oversee tracking of all special client projects, including creation and development of remediation action plans when needed.
• Coordinate and facilitate weekly, monthly, and quarterly performance review, issue triage and communications with key clients and internal stakeholders.
• Maintain a high level of knowledge of the RCM industry as well as clients’ market environments.
• Take initiative to update job knowledge by participating in self-development or educational opportunities and/or the assignment of new responsibilities.
• Provide feedback and support to others involved with client-customer satisfaction.
• Establish a reputation as a trusted advisor, internally and externally.
• Follow UnisLink’s vision and mission with regards to exceeding customer expectations.
• Promote UnisLink’s core values of Respect, Integrity, Customer Focus, and Continuous Improvement
• Ensure confidentiality of sensitive information and that all communications are handled in a manner consistent with compliance policies and actively comply with all UnisLink policies and procedures.
• Other duties as assigned.

• High School Diploma required.
• Bachelor’s Degree preferred or equivalent experience.
• 2+ years of Revenue Cycle Management experience with proven knowledge of the RCM industry.
• 2+ years of experience in a customer-facing role.
• Proficiency in CareTracker EHR and Practice Management system required
• Proven track record of cultivating and valuing long-term relationships with clients and colleagues.
• Effective communication skills and presence.
• Strong analytical skills.
• Excellent presentation skills
• Innovative and creative thinking skills.
• Ability to assess problems and implement solutions.
• Highly motivated self-starter, independent thinker capable of working both independently and within a collaborative team environment.

Why UnisLink?

We offer a competitive salary and benefits package, as well as opportunities for growth and development within the organization. Our total rewards package reflects our commitment to creating a diverse and supportive workplace.

• A positive work environment with passionate leaders that believe in collaboration, innovation, and career growth.
• Medical, dental and vision insurance for you and your dependents
• Healthcare Flexible spending accounts are available options
• 401(k) retirement plan with up to 4% match and no vesting period
• Paid parental leave
• 10 days of Paid Time Off (PTO) and 8 company paid holidays annually

About Us

Founded in 2009, UnisLink helps medical providers optimize revenues, improve outcomes and reduce costs through better process management, data analytics, and outsourcing. Throughout its journey to date, UnisLink has fostered an entrepreneurial culture and attracted and retained a highly skilled team of professionals in the areas of medical billing/RCM, data analytics, product development, account management and customer service to serve clients. The company is built upon the core values of Respect, Integrity, Customer Focus and Continuous improvement. UnisLink is committed to combining diversity, collaboration, and excellence. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or based on disability.

Job Tags

Similar Jobs