Job Description

Job DescriptionTyto Athene is looking for a remoteService Desk Support Specialist (ITSD)to join our El Segundo, CA team supporting the US Space Force's Space Systems Command, Operational Command and Control Acquisition Delta, known as Kobayashi Maru. Kobayashi Maru is responsible for continuously delivering impactful software for space operations. The program office's mission includes the development and deployment of software for space defense, space domain awareness, and enabling data services.Responsibilities:Provide first level contact and convey resolutions to customer issues.Properly escalate unresolved queries to the next level of support.Track, route and redirect problems to correct resources.Update customer data and produce activity reports.Walk customers through problem solving process.Required:8 or more years of professional experience performing Network Eng support.Bachelor's Degree in Computer Science, Cybersecurity, Software Engineering, STEM or IT from an accredited institutionActive IAT Level II certification. (SecPlus+CE, GICSP, CCNA Security, GSEC, CND or SSCP)Clearance:US Citizen with an active Secret ClearanceLocation:RemoteTarget salary range: $70,000.00 to $85,000.00In compliance with California Pay Transparency Law,Tyto Athene, LLC has noted the salary information as a general guideline only. Tyto Athene, LLC will consider various factors including, but not limited to, the scope and responsibilities of the position, relevant work experience, key skills, education, training, the market and business considerations in determining the offer for this position.About Tyto AtheneTyto is an IT services and solutions company that provides mission-focused digital transformation to enhance the client experience and enable them to achieve desired outcomes. Tyto's services and solutions embody its domain expertise in four major Technology domains: Network Modernization, Hybrid Cloud, Cyber Security, and Enterprise IT. Tyto offers a broad range of service delivery models including design/install projects, Managed Services, and 'As-a-Service'. With over fifty years of experience, Tyto supports Defense, Intelligence, Space, National Security, Civilian, Health and Public Safety clients across the United States and around the globe.Additional InformationAfter several strategic acquisitions in 2021, Tyto Athene has experienced enormous opportunity and growth. Aside from being the leading provider of mission-focused IT and Cyber services and solutions to critical U.S. government agencies, Tyto is well-positioned to meet the growing demand for network modernization requirements across the federal enterprise.Our employees are the key to the innovation that has made Tyto a success. We provide an environment that is geared to reward potential, innovation, and teamwork. If you would like to unleash your creativity and your careerit's time to join Team Tyto! Tyto Athene, LLC

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