Job Description
Hiring Customer Service Representatives for a CSR and Claims CSR - temporary to direct hire. This is Remote but must be located in Alaska.
START DATE IS DECEMBER 2nd, 2024
2 types of positions available depending on your experience”
CSR - Call center / Customer Service
Claims / Medical Billing CSR
Both jobs require 100% phones and email while on duty
IMPORTANT:
Schedules are Monday - Friday between 7AM and 6PM. Closing shift is 9:30am - 6pm. MUST BE flexible on the shift you end up with.
New Employee Onboarding is from 6am - 10am Alaska Time
Training classes with be 5 weeks from 6am - 10pm
MUST BE located in Alaska
REMOTE - Computer equipment will be sent directly to o your home
Must have high speed internet
Pay Explanation: $20.79 an hour + a fringe benefit of $4.93 an hour during the contract portion. Total of $25.72 an hour.
Once you convert to a permanent employee it will operate like this:
SCA requires employers to provide a minimum value of fringe benefits to their hourly employees who work on the contract.
Medical and 401(k) plans are a typical means for employers to meet this requirement.
A cash deposit on your behalf that meets the Health and Welfare rate of $4.93per hour up to 40 hours in a week will be deposited into your 401(k);
This rate which will be subject to change upon determination of the Government.
The Health and Welfare rate is not considered part of your base pay and will not apply to payment of overtime hours worked.
If you decide to elect medical benefits, the medical plan you enroll may meet the requirement for the fringe benefits; at that time the 401(k) cash deposit would cease.
Customer Service Rep
Job Summary
Provides outstanding customer service related to Veteran care through the our Network in a fast-paced contact center. Responds to inbound calls and chat messages regarding authorizations for medical and behavioral health care, provider status and availability, or claims payment and status. Accurately assesses caller requests, answers caller inquires and processes requests while focusing on first call resolution and/or appropriate call escalation protocols. May make outbound calls to schedule appointments based on Veteran or VA request. Resolves administrative eligibility discrepancies through account research and review.
Education & Experience
Required
o High School diploma or GED
o One year experience in a customer service role with performance metrics
o Experience using Microsoft Office products and the Internet
Preferred
o Healthcare industry experience to include knowledge of health services
o Contact center experience to include call center chat messaging
o Military experience focusing on service delivery
Nexeo HR is actively seeking a General Warehouse Laborer to join our growing team in Dallas, TX ! This role is essential in handling, organizing, and shipping high-quality products such as personal protective equipment and educational supplies for classrooms. If you...
...bring Undergrad in Finance, Accounting or Business Management or equivalent work experience; Masters in Finance a plus 6 - 8 years FP&A experience or equivalent tenure from related positions in corporate finance, investment banking, private equity, or analytics 4+ years...
...Job Description Job Description Description: We are seeking legal interns to work with the litigation team, within the Advocacy and Litigation department of our Washington, DC office on a variety of voting rights and social justice issues. Interns may choose to work...
Business Development Executive - Best Sales Recruiters Marketing / Media / Publishing | Orlando, Las Vegas, Chicago, Dallas or Remote | FL, NV, IL, TX, USA | $145,000Treeline, Inc., an award-winning sales recruiting and executive search agency, offers strategic sales...
...Job Description Job Description Salary: We are looking for an entry-level Digital Marketer to join our team. No prior marketing experience is necessarywe are happy to teach the necessary skills to help you succeed. This role is perfect for someone who is curious...